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Frequently Asked Questions

Customers can log on to Homebytes Website for Railway food booking or download our mobile app from Google playstore at Google Play Store, enter your journey details, and our automated systems will list all the options for you. You may also call us at 8010802222 or IRCTC call center number 1323, where our team members will be happy to assist you. The same process is also followed in booking group or bulk orders in trains or food orders in non-pantry car trains.

The steps involved in online food booking are as follows: -

1. Enter your 10-digit PNR number or Train Name or number or desired station,

2. Pick restaurant from the list displayed for each station available,

3. Create your order from the chosen restaurant’s menu displayed,

4. You can pay upfront online or cash on delivery in train,

5. Order would be delivered at your berth / seat when train reaches at selected station of your journey.

At the successful booking of every order, an order ID is generated which is sent to your registered mobile number through an SMS. All registered customers are also sent an email for the same.

Food is delivered by the quality restaurants Homebytes has tied up with across India. For example – If your food is booked to be delivered at Bhopal, then the restaurant at Bhopal in our network will deliver that order to you, right at your seat. However, at some stations delivery boys appointed by IRCTC and Homebytes deliver the order. All the delivery boys carry a valid ID card issued by IRCTC post background checks of the delivery boys.

Just in case you are too excited to get your food, we advise all our customers to be still seated at their seat / berth only and not move out anywhere. Moreover, we feel it’s convenient too.