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Homebytes, WE VALUE OUR ASSOCIATION WITH OUR CUSTOMERS AND THEREFORE WE ARE FULLY COMMITTED TOWARDS PROTECTING THEIR PRIVACY. THEREFORE, WE ALLOW ONLY AUTHORIZED TEAM MEMBERS WITHIN THE COMPANY ON A NEED TO KNOW BASIS ONLY TO ACCESS CUSTOMER’S INFORMATION. It is our commitment to our customers that we will not sell, share or rent their personal information to any third party or use their e-mail address for unsolicited mails. Any emails or SMSs sent by us will only be in connection with the services and products offered by Homebytes Web Services Private Limited only.
When you order or register on our website, mobile App or via WhatsApp, calls, as appropriate, we may ask you to type and share your name, phone number, email address, Train ticket PNR number, train number, journey date/details and payment information. We may also collect information about your usage of our website from the messages you post on our website and mobile app or emails, calls, WhatsApp messages, letters you send to us. You can however, also visit our website anonymously.
Information shared by you, enables us to grant access to pertinent sections of our website / mobile app and facilitate delivery of ordered services. It shall also serve in billing and invoicing and essential communications pertaining to our services. Additionally, we also use and analyse information shared by you like phone number digits, nomenclature, and particulars of your orders for the purpose of execution and to administer, support, improve, develop our services, as well as for any analytical or statistical aims.
We may use your information to contact you for your feedback and views on our services and to notify you occasionally about status of your order or important changes or developments to our website or services.
If you have indicated and agreed to receive information of our latest products and services, that may be of interest to you including services that may constitute direct marketing, we may contact you by phone, SMS, MMS, WhatsApp, emails, or letters.
If you have indicated and agreed to share your information with third parties (comprising those in the food, drink, travel, recreation, leisure, marketing and advertising) to use your information for the purpose of acquainting you about products and services that may be of your interest by phone, SMS, MMS, WhatsApp, emails, or letters.
If you do not wish to share your information in this manner or you change your mind anytime, then you may do so by contacting us as per the details mentioned in the ‘Contact us’ section in point number 7 below or by amending your details in your profile section on the website / mobile app.
Please note that by submitting your feedback and comments about our website, mobile app, services, you grant us the consent to use such comments and feedback in any of our marketing and advertising materials.
The information you share with us is transmitted and stored in our servers based in and out of India. It may be accessed by, or disclosed to, trusted third parties who have committed to maintain confidentiality of your information for the purpose of operating our website, conducting our business and serving you.
Those third parties also include Delivery Restaurants for whom you have placed your orders, Indian Railways Catering and Tourism Corporation, and authorized licenced service providers who process online payments, call and text based communication mediums like SMS, WhatsApp messaging. By sharing your information, you agree to this sharing, processing and storage of data. Homebytes will take all reasonable necessary steps to ensure that your information is handled securely and in harmony with this privacy policy.
If you have indicated and agreed to receive information about latest products and services or marketing campaigns occasionally that may be of your interest, we may share your information with our carefully selected marketing and advertising companies who may contact you by phone, SMS, MMS, WhatsApp, emails, or letters.
If our business enters into a joint venture, or is sold, merged, or purchases other business, then your information may be disclosed to the intended company, our new business partners and their advisors.
We may use your information if we are under any duty to disclose your data in order to comply with (and/or where we believe we are bound to comply with) any legal mandate, or to enforce our website terms and conditions, or to safeguard Homebytes, Delivery Restaurants or other associates. This may also include sharing information with other companies for fraud protection and prevention.
Information disclosed with third parties will be in accordance with policies and Laws of India.