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Refund Policy

If the payment is made by the customer in advance then he may be eligible for refunds as per following terms.

Orders cancelled before 24 hours of scheduled delivery time will be eligible for 100% refunds.

Orders cancelled between 24 hours and before 2 hours of scheduled delivery time, then we’ll reimburse the entire amount after deducting 10% order cancellation charges.

No order will be cancelled post 2 hour cut off time, and therefore no refunds.

In the event of no show from the customer at the time of delivery, then it’ll be treated as cancelled post 2 hour cut off time and customers will not be eligible for any refund.

In case of all orders booked by customers themselves through our website, all refunds would take place in the accounts used by customers for order booking.

In case of all orders booked through our authorized agents, all refunds will be available from the same agent only.

Refund on Cancellations on Pre-paid Bulk order (Group Order) Bookings.

We provide additional discounts for bulk / group order bookings to our customers, and moreover we believe that our customers would too understand that it takes lot of preparation and co-ordination for delivering food to a large number of people. Therefore, if the payment is made by the customer in advance then he may be eligible for refunds as per following terms.

Orders cancelled before 24 hours of scheduled delivery time will be eligible for 100% refunds.

Orders cancelled between 24 hours and before 12 hours of scheduled delivery time, then we’ll reimburse the entire amount after deducting 10% order cancellation charges.

No order will be cancelled post 12 hour cut off time, and therefore no refunds.

In the event of no show from the customer at the time of delivery, then it’ll be treated as cancelled post 12 hour cut off time and customers will not be eligible for any refund.

In case of all orders booked by customers themselves through our website, all refunds would take place in the accounts used by customers for order booking.

In case of all orders booked through our authorized agents, all refunds will be available from the same agent only.

Please note that this cancellation policy is a part of the ‘Terms and Conditions’ of this website. We advise you to please read all the points of our ‘terms and conditions’ of our website for more details and better understanding.